Terms of Service

Subscription Tiers and Pricing

We offer three subscription tiers across all three audiences we serve: churches, nonprofits, and small businesses. The tiers are Nearby, Alongside, and At the Table. Each tier is tailored to the level of support your organization needs.

Pricing for churches and nonprofits is based on the number of non-program support staff (full-time equivalents in finance, admin, operations, and development or ministry support roles), with a minimum pricing threshold at three FTEs unless a reduced minimum has been approved. Small business pricing is based on organizational complexity and scoped in conversation. Full pricing details, tier descriptions, and intake forms are on the subscribe pages for each audience.

Also Applies to ICNU Books

ICNU Books Engagements

ICNU Books is a separate bookkeeping service line offering four tiers: Solo/Micro, Small/Standard, Growing/Plus, and Advanced/Complex. ICNU Books engagements are governed by the ICNU Books pricing page, your proposal, and your signed engagement letter. Engagement letters are issued prior to the start of service.

Where the ICNU Books pricing page or your engagement letter differs from these general terms, the signed engagement letter controls. The sections below apply to ICNU Books engagements unless the engagement letter states otherwise.

Key distinctions for ICNU Books clients:

• QuickBooks Online is bundled into every ICNU Books tier and managed by ICNU under our ProAdvisor account
• Pricing is based on transaction volume and account complexity
• Payroll coordination, invoicing support, and bill pay management are available as add-ons, priced separately
• Backstop Coverage is a bookkeeping oversight service for internal leadership use, available at Growing/Plus tier and above. See the Professional Standards Notices section below for the full scope disclaimer

Billing and Payment

Subscriptions are billed monthly. Invoices are issued on the first of each month and due within 10 days. Payment can be made by ACH transfer, mailed check, or debit and credit card. Card payments may carry a convenience fee of approximately 3%.

You may prepay annually at any tier. When you do, we apply a discount equivalent to 12 months for the price of 10.

We reserve the right to pause or discontinue services if invoices become more than 15 days past due. If financial constraints are affecting your ability to pay, please reach out before it becomes a problem. We would rather work through it together.

Scope of Services

Each tier outlines a general level of service and engagement. The actual scope of work may vary depending on your organization's needs and priorities. We work collaboratively to identify the most valuable ways to support you within your selected tier.

If your needs exceed the typical scope of your current tier, we will discuss it with you in advance. This may include proposing a project-based engagement or a shift to a higher tier if appropriate.

QuickBooks Online

Our subscription model is built around QuickBooks Online. For standard ICNU subscription clients, pricing assumes we can be added to your QBO account as an Accountant, which gives us the access we need to do the work efficiently.

For ICNU Books clients, QBO is bundled and managed by ICNU. Subscription pricing is set by Intuit and may change. ICNU monitors pricing changes and will communicate any impact to your engagement in advance.

If your organization uses a different accounting platform, we are happy to evaluate whether our model still fits. We will always be upfront about whether it is a good fit before you commit.

FTE-Based Pricing

For churches and nonprofits on standard ICNU subscription tiers, each tier includes a minimum monthly fee based on an assumed baseline of three support FTEs. For churches, this refers to non-pastoral staff in finance, admin, and ministry support roles. For nonprofits, this refers to non-program staff in finance, admin, HR, and development roles. If your organization has more support staff, your monthly fee may increase proportionately.

If you have fewer than three support FTEs and meet certain criteria, you may qualify for reduced minimum pricing.

ICNU Books pricing is based on transaction volume and account complexity.

Reduced Minimum Pricing

Our goal is to align pricing with organizational complexity, not just size or budget. Some organizations operate with lean teams or unique structures that do not fit neatly into a standard tier.

You may be eligible for reduced minimum pricing if any of the following apply:

• Your annual budget is under $250,000
• Your organization was founded in the past 12 months
• Your support staff totals fewer than 3 FTEs
• Your team structure is lean relative to your budget or headcount

Note this on your intake form when you subscribe. We will evaluate it and follow up before your first invoice.

Cancellations, Changes, and Pauses

All subscription tiers carry a minimum commitment of three months. This gives us the continuity to deliver meaningful value and allows both sides to assess the relationship properly.

After the initial three-month period, you are free to cancel at any time with at least 10 days written notice before your next billing cycle. No long-term contracts. No cancellation fees.

Upgrading or downgrading your tier is possible at any time, though tier changes are also subject to the three-month minimum from the date of the change.

If you need to pause services temporarily due to staffing transitions, funding delays, or other reasons, let us know. We are flexible and will explore solutions that preserve the relationship without unnecessary pressure.

Refunds are issued only in exceptional circumstances. If you believe one is warranted, contact us directly.

Working Relationship

Ownership. Anything we build specifically for your organization, including spreadsheets, templates, and reports, is yours to use freely. General frameworks, tools, and systems developed independently by ICNU remain our intellectual property unless otherwise agreed.

Confidentiality. Any information you share with us is treated as confidential. This includes financials, internal documents, and strategic discussions. We will not disclose or reuse any sensitive or proprietary information without your permission.

Conflicts of interest. We work with multiple organizations, sometimes with overlapping missions. We handle all client information discreetly and will raise any potential conflict with you proactively if one arises.

Independent contractor status. Our relationship is that of independent contractor, not employer and employee. You are not responsible for our taxes or benefits, and we will not make decisions on your behalf unless explicitly authorized to do so.

Communication. Most communication happens by email or scheduled video call. We aim to respond within two business days and ask the same from you. If something is urgent, flag it and we will prioritize accordingly.

Payroll Services

When payroll coordination is included in or added to an engagement, your team submits hours, rates, and any deduction changes. ICNU enters and processes the payroll run through your payroll provider (QBO Payroll, Gusto, ADP, or similar), then sends back reports and paystubs for your review and approval before anything is finalized. Your payroll provider handles tax deposits, quarterly filings, W-2s, and employee portals. ICNU does not hold payroll funds, make tax deposits from ICNU accounts, or provide HR or employment law advice. You remain the employer of record, account owner, and final approver on every payroll run. ICNU recommends that all clients use a dedicated payroll service provider to manage compliance risk.

Bill Pay Services

When bill pay management is included in or added to an engagement, ICNU sets up and manages bill payment workflows inside QuickBooks Online. Client approval and client bank funding are required for all payments. ICNU does not hold or transfer client funds.

Disputes

Our strong preference is to work things out directly and amicably. If a concern comes up, we ask for the opportunity to address it in conversation before anything else. If that does not resolve it, we are open to mediation or arbitration. We prefer to avoid the courthouse if there is any reasonable path around it.

Professional Standards Notices

Independence Disclaimer. Unless otherwise specifically identified within an Accountant's Report, any financial statements created, printed, or transmitted by ICNU are assumed to be internally generated. All financial reports are created in a capacity as CFO or Controller of the respective entity, and therefore independence is impaired. Unless otherwise specifically stated within an Accountant's Report, ICNU is not independent of the clients it represents.

Disclaimer. ICNU provides financial operations and back-office support services. We are not a law firm, CPA firm, or licensed tax preparer, and nothing in this agreement or in our service delivery constitutes legal, tax, accounting, or HR advice. You should consult qualified professionals for guidance specific to your organization's legal and financial circumstances.