Terms of service
Nonprofit Subscriptions
At ICNU, we believe in clarity, fairness, and mutual trust. This page outlines the terms that govern our nonprofit subscription services—what’s included, how pricing works, and what you can expect as a client. We’ve designed these terms to be as straightforward and transparent as possible, so you always know where you stand.
If anything here feels unclear, don’t hesitate to contact us for clarification.
Subscription Tiers & Pricing
We offer three subscription tiers—Trusted Advisor, Fractional Executive, and Strategic Partner—each tailored to the level of support your organization needs. Pricing for each tier is based on the number of support FTEs (full-time equivalents) on your team, with a minimum pricing threshold at 3 FTEs unless a reduced minimum has been approved (see below).
You can view our current pricing and tier details on the Subscribe page. That page includes:
What’s included in each tier
Monthly pricing based on assumed team size
A breakdown of how support hours are allocated
If your organization qualifies for reduced minimum pricing, those details are outlined in the “Reduced Minimums” section below.
Billing & Payment Terms
Subscriptions are billed monthly unless otherwise agreed upon. Invoices are typically issued on the first of each month and are due within 10 days. Payment can be made via ACH transfer or mailed check. Debit or credit card payments are also accepted, though a small convenience fee (typically around 3%) may apply. Specific payment instructions will be included on each invoice.
You may choose to prepay annually for any subscription tier. When you do, we’ll apply a discount equivalent to 12 months for the price of 10.
We reserve the right to pause or discontinue services if invoices become more than 15 days past due. If financial constraints are impacting your ability to pay, please reach out—we’d much rather talk about it than let it become a source of tension.
Scope of Services
Each subscription tier outlines a general level of service and engagement. However, the actual scope of work may vary depending on your organization’s needs and priorities. We’ll work collaboratively to identify the most valuable ways we can support you within your selected tier.
If your needs exceed the typical scope of your current tier, we’ll always discuss it with you in advance. This might include proposing a project-based engagement or suggesting a shift to a higher tier if appropriate.
FTE-Based Pricing
Our subscription pricing scales with the size and complexity of your organization. Each tier includes a minimum monthly fee based on an assumed baseline of three support FTEs (full-time equivalents across admin, finance, HR, or similar roles).
If your organization has more support staff, your monthly fee may increase proportionately.
If you have fewer than three support FTEs and meet certain criteria—such as being newly established or operating with a lean support structure—we may offer reduced minimum pricing. Be sure to note this on your intake form when you subscribe.
Designed for QuickBooks Online
If you’re using something else, we’re happy to review and let you know if the model still fits.
Reduced Minimum Pricing
Our goal is to align pricing with organizational complexity—not just size or budget. We recognize that some nonprofits operate with lean teams, modest infrastructure, or unique circumstances that don’t fit neatly into a standard tier.
You may be eligible if any of the following apply:
Your annual budget is under $250,000
Your organization was founded in the past 12 months
Your support staff (admin, finance, HR) totals fewer than 3 FTEs
Your team structure is lean relative to your budget or headcount
If any of these apply—or you have another compelling reason—let us know. We’re happy to evaluate whether a reduced minimum is appropriate based on your structure and needs.
Cancellations, Changes & Pauses
We ask for a minimum commitment of three months for all subscription tiers. This ensures that we have the time and continuity to deliver meaningful value to your organization.
After that initial period, you’re free to cancel at any time with at least 10 days’ written notice before your next billing cycle. No long-term contracts, no cancellation fees.
Upgrading or downgrading your subscription tier is possible, but also subject to the same three-month commitment. If you’d like to make a change, we’ll work with you to assess the best fit and help you transition smoothly.
If you need to pause services temporarily—due to staffing transitions, funding delays, or other strategic reasons—let us know. We’re flexible and happy to explore solutions that preserve the relationship without unnecessary pressure.
Refunds are rarely issued and only in truly exceptional circumstances. If you believe a refund is warranted, please contact us directly to discuss.
General Considerations
We aim for clarity and mutual trust in all our working relationships. A few additional notes to keep things simple and transparent:
Ownership & Intellectual Property
Anything we build specifically for your organization—spreadsheets, templates, reports—is yours to use freely. We do retain the right to reuse or adapt general frameworks or tools that aren’t specific to your context. Source code, proprietary templates, or systems developed independently by ICNU remain the intellectual property of ICNU unless otherwise agreed.
Confidentiality
Any information you share with us is treated as confidential. That includes financials, internal documents, and strategic discussions. We will not disclose or reuse any sensitive or proprietary information without your permission.
Conflicts of Interest
We work with multiple organizations, sometimes with overlapping missions. We’ll always handle your information discreetly and take care to avoid conflicts. If any potential issue arises, we’ll raise it with you proactively.
Independent Contractor Status
Our relationship is that of independent contractor—not employer/employee or legal partner. You won’t be responsible for our taxes or benefits, and we won’t make decisions on your behalf unless explicitly authorized to do so.
Communication Norms
Most communication happens by email or scheduled video call. We aim to respond within two business days and ask the same from you when possible. If something is urgent, just flag it and we’ll prioritize accordingly.
Final Notes
Staying Aligned
We’re committed to delivering meaningful support within the boundaries of your subscription. If your needs grow or shift beyond what your tier typically includes, we’ll check in and explore whether a different structure—like a project engagement or a new tier—makes sense.
Disputes
We aim to resolve all concerns informally and amicably. If needed, we’ll both agree to pursue mediation before involving attorneys.
Disclaimers
This document is provided for informational purposes only and does not constitute legal, tax, accounting, or HR advice. ICNU is not a law firm, CPA firm, or licensed tax preparer. Please consult appropriate professionals for specific guidance.
The information contained herein provides general guidance on matters of organizational administration and financial management. While primarily focused on churches and nonprofit organizations, this material may be useful for other entities. The author has made every effort to ensure the accuracy and timeliness of the information presented, but this book does not provide, and should not be relied upon as, tax, legal, accounting, or other professional advice.
No warranty or representation is made regarding the accuracy or completeness of the information provided. Laws, regulations, and administrative practices change frequently, vary by jurisdiction, and may have changed since publication. The examples in this book are for illustrative purposes only; any resemblance to actual organizations or situations is purely coincidental.
The author(s) is not an attorney, and nothing in this book constitutes legal advice. Likewise, while the author has extensive experience in accounting and finance, this book does not replace the expertise of Certified Public Accountants, tax advisors, or legal counsel. Organizations should always consult with qualified professionals regarding their specific circumstances.
IRS Circular 230 Notice:
To ensure compliance with IRS requirements, any U.S. tax advice contained in this book (including any attachments or references) is not intended or written to be used, and cannot be used, for the purpose of (i) avoiding penalties imposed under the Internal Revenue Code or applicable state or local tax law provisions, or (ii) promoting, marketing, or recommending to another party any transaction or matter addressed herein.
Copyright & Limit of Liability
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, scanning, or otherwise—except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without prior written permission from the publisher.
While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties regarding the accuracy or completeness of its contents. The publisher and author specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. Readers should consult with a professional where appropriate.
For current tax or legal matters, readers should seek appropriate professional counsel. For specific accounting guidance, readers should work with a qualified CPA or tax professional