Terms of service

Last updated: March 2026

At ICNU, we believe in clarity, fairness, and mutual trust. This page governs all subscription services we provide to churches and nonprofits. We have written it in plain language so you always know where you stand. If anything here feels unclear, reach out at connect@inspiringchurches.com and we will talk through it.

Subscription Tiers and Pricing

We offer three subscription tiers for both churches and nonprofits. Church tiers are Shepherd's Watch, Ministry Support, and Strategic Partner. Nonprofit tiers are Trusted Advisor, Fractional Executive, and Strategic Partner. Each tier is tailored to the level of support your organization needs.

Pricing is based on the number of support staff (full-time equivalents in admin, finance, HR, or similar roles) in your organization, with a minimum pricing threshold at 3 FTEs unless a reduced minimum has been approved. Full pricing details, tier descriptions, and the intake form are on the subscribe pages for churches and nonprofits.

Billing and Payment

Subscriptions are billed monthly. Invoices are issued on the first of each month and due within 10 days. Payment can be made by ACH transfer, mailed check, or debit and credit card. Card payments may carry a convenience fee of approximately 3%.

You may prepay annually at any tier. When you do, we apply a discount equivalent to 12 months for the price of 10.

We reserve the right to pause or discontinue services if invoices become more than 15 days past due. If financial constraints are affecting your ability to pay, please reach out before it becomes a problem. We would rather work through it together.

Scope of Services

Each tier outlines a general level of service and engagement. The actual scope of work may vary depending on your organization's needs and priorities. We work collaboratively to identify the most valuable ways to support you within your selected tier.

If your needs exceed the typical scope of your current tier, we will discuss it with you in advance. This may include proposing a project-based engagement or a shift to a higher tier if appropriate.

QuickBooks Online

Our subscription model is built around QuickBooks Online. Pricing assumes we can be added to your QBO account as an Accountant, which gives us the access we need to do the work efficiently.

If your organization uses a different accounting platform, we are happy to evaluate whether our model still fits. Some platforms are straightforward to work with; others would require us to learn new software or work around access limitations, which affects what we can reasonably deliver at a subscription price. We will always be upfront about whether it is a good fit before you commit.

FTE-Based Pricing

Each tier includes a minimum monthly fee based on an assumed baseline of three support FTEs. If your organization has more support staff, your monthly fee may increase proportionately.

If you have fewer than three support FTEs and meet certain criteria, you may qualify for reduced minimum pricing. See the section below.

Reduced Minimum Pricing

Our goal is to align pricing with organizational complexity, not just size or budget. Some organizations operate with lean teams or unique structures that do not fit neatly into a standard tier.

You may be eligible for reduced minimum pricing if any of the following apply:

  • Your annual budget is under $250,000

  • Your organization was founded in the past 12 months

  • Your support staff totals fewer than 3 FTEs

  • Your team structure is lean relative to your budget or headcount

Note this on your intake form when you subscribe. We will evaluate it and follow up before your first invoice.

Cancellations, Changes, and Pauses

All subscription tiers carry a minimum commitment of three months. This gives us the continuity to deliver meaningful value and allows both sides to assess the relationship properly.

After the initial three-month period, you are free to cancel at any time with at least 10 days written notice before your next billing cycle. No long-term contracts. No cancellation fees.

Upgrading or downgrading your tier is possible at any time, though tier changes are also subject to the three-month minimum from the date of the change.

If you need to pause services temporarily due to staffing transitions, funding delays, or other reasons, let us know. We are flexible and will explore solutions that preserve the relationship without unnecessary pressure.

Refunds are issued only in exceptional circumstances. If you believe one is warranted, contact us directly.

Working Relationship

A few additional terms to keep things clear:

Ownership. Anything we build specifically for your organization, including spreadsheets, templates, and reports, is yours to use freely. General frameworks, tools, and systems developed independently by ICNU remain our intellectual property unless otherwise agreed.

Confidentiality. Any information you share with us is treated as confidential. This includes financials, internal documents, and strategic discussions. We will not disclose or reuse any sensitive or proprietary information without your permission.

Conflicts of interest. We work with multiple organizations, sometimes with overlapping missions. We handle all client information discreetly and will raise any potential conflict with you proactively if one arises.

Independent contractor status. Our relationship is that of independent contractor, not employer and employee. You are not responsible for our taxes or benefits, and we will not make decisions on your behalf unless explicitly authorized to do so.

Communication. Most communication happens by email or scheduled video call. We aim to respond within two business days and ask the same from you. If something is urgent, flag it and we will prioritize accordingly.

Disputes

We aim to resolve all concerns informally and directly. If a dispute cannot be resolved through conversation, both parties agree to pursue mediation before involving attorneys.

Professional Standards Notices

Independence Disclaimer

Unless otherwise specifically identified within an Accountant's Report, any financial statements created, printed, or transmitted by ICNU are assumed to be internally generated. All financial reports are created in a capacity as CFO or Controller of the respective entity, and therefore independence is impaired. Unless otherwise specifically stated within an Accountant's Report, ICNU is not independent of the clients it represents.

IRS Circular 230 Notice

To ensure compliance with requirements imposed by the IRS, we inform you that any US tax advice contained in any communication from ICNU, including any attachments, is not intended or written to be used, and cannot be used, for the purpose of avoiding penalties that may be imposed under the Internal Revenue Code or applicable state or local tax law provisions.

Disclaimer

ICNU provides financial operations and back-office support services. We are not a law firm, CPA firm, or licensed tax preparer, and nothing in this agreement or in our service delivery constitutes legal, tax, accounting, or HR advice. You should consult qualified professionals for guidance specific to your organization's legal and financial circumstances.